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Waters Day Spa Etiquette
The word etiquette as defined in Webster’s Dictionary means: ”Conventional code of social behaviour”. But what is the conventional code of spa behaviour? And how does one learn this code of behaviour if you are a first time spa-goer?
We have done everything in our power to make your experience with Waters Day Spa the best it can possibly be. To achieve these great levels of service we follow this Spa Etiquette, and you as a guest are invited to read this. Your absolute satisfaction and that of our other guests is our top priority.
As a Waters Day Spa guest please expect to:
- Arrive on time or early for your appointment, to enjoy the facility and to complete our Wellness Chart.
- Please turn off your mobile phone and refrain from smoking.
- While changing, undress completely prior to putting on your robe and slippers. You will be provided with disposable underwear for your comfort. During your treatment, your therapist will always have your body draped and undrape the area that is being treated.
- Please remove all jewellery.
- Allow your therapist to perform a service as reserved and timed. Please note that if you do arrive late, the treatment will conclude at the pre-booked finishing time.
- Give your therapist feedback as to your comfort during your treatment. Let her know of any concerns so as to gain the most benefit from your treatment and your therapist.
- Relax – that’s generally why you are in the spa.
- Enjoy – benefit and allow others to ‘do for you’.
- Know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa treatments.
- Know that you may be silent or quietly talkative.
- Share public space respectfully with other spa goers.
- Please do not leave any children unattended as it may be disruptive to other guests and is unsafe for children.
- Relax, yet respect that the room must be prepared and used for the next Guest; so upon completion of your treatment, your therapist will escort you to our relaxation room.
- Give honest feedback to your therapist, spa co-ordinator or the owner as we are keen to know if your spa experience was as expected.
Unacceptable behavior
What client behaviour would be considered bad manners?
- Lewd behaviour
- Inebriated
- Demeaning and abusive behaviour toward any staff member or other guests
- Guest insisting upon services without an appointment when spa is fully booked.
For Facial Treatments
In addition to the above etiquette, to receive maximum benefit and relaxation from our facial, please expect the following:
- Complete the Waters Day Spa Wellness Card for your skincare therapist to determine the best ‘Living Nature’ treatment and home care recommendation for you.
- Your facial will consist of thorough and deep cleansing to purify, nourish and tone your skin. A woman can expect all of her makeup to be removed, or preferably arrive without wearing makeup.
- Please advise your therapist if you are wearing contact lenses.
- Relax completely. Close your eyes. Breathe deeply and take this time to release the worries and the stresses of the day.
- Let your skin care therapist know if you are comfortable or uncomfortable, too warm or too cold, or if a product is very stimulating. Your comfort and care is our greatest priority.
- Enjoy your facial – the results will be visible and lasting.
For Body Treatments
In addition to the above etiquette, to receive maximum benefit and relaxation from our body treatment, please expect the following:
- Complete the Waters Day Spa Wellness Card for your skincare therapist to determine the best ‘Living Nature’ treatment and home care recommendation for you.
- Your body treatment will consist of thorough and deep cleansing to purify, nourish and tone your skin.
- Our treatment does include time in our exclusive and unique Hydro 3M body capsule which incorporates steam and vichy shower jets. This is a very stimulating treatment and we ask that you follow your therapist’s discretion regarding suitability.
- During the treatment, your therapist will keep your entire body draped and only undrape the area that is being treated.
For Massage Therapy
In addition to the above etiquette, to receive maximum benefit and relaxation from our massage, please expect the following:
- Complete the Waters Day Spa Wellness Card for your massage therapist to determine the best massage treatment for you during this visit.
- Before your treatment begins, your therapist will ask you certain questions, such as whether there is anything she should be aware of. Feel free to convey any questions/concerns and express your needs so as receive specific attention to tense or trouble spots.
- Relax — this is your time and body (and your mind) to release the worries and stresses of the day. Deep breathing and closing of your eyes will assist in your complete relaxation.
- Let your therapist know if you are comfortable or pressure is too light or too intense.
- Trust your massage therapist to move your limbs in whatever position is necessary for and during the massage.
- Enjoy the massage and know that you are doing something very good for your body and your mind. You deserve this healthy interlude.
For Jessica Manicure or Pedicure Nail Treatment
In a addition to the above etiquette, to receive maximum benefit from our nail treatment, please expect the following:
- Please arrive a few minutes early to allow time to meet with your nail therapist and to commence your appointment on time.
- If wearing nail polish, this will be removed during the treatment.
- Your nail therapist will ask you some questions regarding your current hand and nail condition to determine the best ‘Jessica’ treatment and home care recommendation for you.
- To ensure a lasting manicure or pedicure relax for as long as possible at home after your treatment to prevent damage to the finishing polish.
Cancellation/Non-arrival Policy
We understand that on occasion you may not be able to make your appointment or need to change your schedule. Out of consideration for other Guests, we kindly ask you to provide a minimum of 24 hours notice if you wish to change or cancel an appointment. If notice is given within 24 hours, a 50% cancellation fee will be incurred and for non-arrival, the full treatment cost will be charged.
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